Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a simple refund process for your peace of mind.

To be eligible for a refund, your item must meet the following criteria:

• 1. The item must be unused and in the same condition as when it was received.

• 2. The item must be in its original packaging.

• 3. The application must be made within 30 days of purchase.

• 4. Proof of purchase or receipt must be provided.

Follow these simple steps to request a refund:

1. Contact Us: Please contact our customer service team with your order number and the reason for the return.
2. Receive Authorization: Please wait for our team to review and approve your refund request.
3. Send the Item: Pack the item securely and send it to the address provided.
4. Receive Refund: Once we receive and inspect the item, your refund will be processed.

Once we receive and inspect your return, we will send you an email notification. If approved, your refund will be processed within 5 to 10 business days to your original payment method.

Please note that, depending on your financial institution, it may take additional time for the refund to appear in your account.

Please note the following conditions:

• 1. Items must be returned in a condition suitable for resale.
• 2. Personalized or custom-made items are non-refundable.
• 3. Sale items may only be eligible for store credit.
• 4. Damaged or defective items will be replaced or fully refunded.

The following items are non-refundable:

• 1. Gift cards
• 2. Downloadable software or digital products
• 3. Health and personal care items
• 4. Perishable products
• 5. Intimate or sanitary articles

You will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for items over €75, as we cannot guarantee receipt of the returned item.