Shipping Policy

We are committed to delivering your order quickly and safely. Please see our shipping information below.

Order Processing Time

All orders are processed within 1 to 2 business days. No shipments or deliveries are made on weekends or holidays.

If we have a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery.

Shipping Methods and Rates

We offer several shipping options to meet your needs:

Método de envío El tiempo de entrega Costo
Envío estándar 5-7 días hábiles €4.95
Envío exprés 2-3 días hábiles €9.95
Entrega al día siguiente 1 día hábil €14.95
Envío gratis 5-7 días hábiles Gratis en pedidos superiores a 150€

International Shipping

We currently ship to the following countries:

  • 1. All countries of the European Union
  • 2. United Kingdom
  • 3. United States
  • 4. Canada
  • 5. Australia

Note : International orders may be subject to customs duties and import taxes. These charges are the responsibility of the recipient and vary by country.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package using this number on our carrier's website.

Please allow 24 hours for tracking information to become available.

Shipping Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to:

  • Meteorological conditions
  • Carrier delays
  • High order volumes during peak seasons
  • Customs procedures for international orders

Important: If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance.

Questions about shipping?

If you have any questions about our shipping policy or your order, please contact us:

  • Email: luxgardenflores@gmail.com
  • Phone: 623622941